Posts tagged "iphones"

iPhone 4: Is Glass-Gate the Next Antenna-Gate for Apple’s iPhone 4?

Just when all of the hysteria was starting to die down from Antenna-gate the iPhone 4 is experiencing another problem. Apple has admitted they are looking in to claims that slide on cases for the iPhone 4 actually scratch and damage the back glass of iPhones. It is interesting that it has taken this long for the problem to surface, since the iPhone 4 has been out for several months now.

When the iPhone 4 first came out everyone loved it except for one big, glaring problem. That problem was many people were dropping calls. Without explanation and with apparent full signal people were unable to connect. the root cause was eventually pinpointed to the stainless steel antenna, and Antenna-gate was born. When the antenna is covered on the lower left hand corner the iPhone 4 can completely lose its signal. Steve Jobs had to hold a press conference defending the iPhone 4’s design and also told consumers how to fix the problem. first he simply suggested holding the device so as not to short the antenna with the fingers or palm. this suggestion did not go over very well with customers so a second solution was a bumper to go around the phone. the bumpers allowed for the necessary space between hand and antenna and corrected the drop in connectivity. Apple went on to offer a free bumper or case to all who purchased the iPhone 4 prior to September 30, 2010.

When the iPhone 4 was released many people remember that there was not a huge selection of cases available. the bumpers were the only real accessory besides several pop on phone covers. now, the market is flooded with different kinds of covers that are available for purchase. the time it took for new slide on cases to reach market could be the cause for the delay in the breaking of the latest news. the ultra-tough Gorilla glass that is on the back of the iPhone 4 is very easily scratched. in fact, a recent survey by Cult of Mac shows that three fourths of respondents with a slide on case for the iPhone 4 report scratching and cracking of the glass. Only one fourth of the people said that they did not have a problem using slide on cases.

It still remains to be seen if the new defect for the iPhone 4 will be as huge of an issue as antenna-gate, though I’m not the first to use the term Glass-gate. People are usually more forgiving of a cosmetic defect than one that destroys the usefulness of the phone. Still, the phone is not meeting the ridiculously high expectations that people have for it. Through standard use of the device with cases recommended by Apple, it is being damaged. furthermore, Apple has already pushed back the release date for the white iPhone 4 several times. could the glass scratching and cracking be the real reason they have had manufacturing issues? in any event, Apple will have to address and fix these problems if they are to remain on top of the smart phone game.

iPhone 4: Is Glass-Gate the Next Antenna-Gate for Apple’s iPhone 4?


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    Posted by admin - August 27, 2012 at 12:00 pm

    Categories: iPod, iPhone, Xbox 360   Tags: , ,

    Apple dominates other smartphone vendors in consumer satisfaction

    The latest American Customer Satisfaction Index has found, not surprisingly, that people really like their iPhones.

    The latest ACSI, which is published quarterly by the University of Michigan’s Ross School of Business and rates a wide range of big-name tech vendors on a 100-point scale, shows that Apple is simply outclassing its competition in the mobile phone market, as its score of 83 bests its nearest competitor by eight points. Apple’s closest competitors on the latest ACSI are HTC, LG and Nokia, all of whom scored 75 on the latest index.

    Troubled BlackBerry maker Research in Motion had the lowest score among mobile phone manufacturers on this year’s ACSI, as its 69 rating trailed Apple’s score by a whopping 14 points. ACSI founder Claes Fornell says that RIM’s low ratings shouldn’t be surprising to anyone who’s been following the news surrounding the company for the past year.

    RELATED: AT&T again ranks last in Consumer Reports survey

    IN OTHER NEWS: iPad rivals not up to snuff, says Consumer Reports

    “Companies with weak customer satisfaction often have weak stock performance,” Fornell says. “RIM’s sales are slumping amid a bevy of problems, from hardware and software issues to server lapses that have caused email and messaging outages. over the past year, share price for RIM has virtually collapsed.”

    The latest ACSI has also found that Sprint is tops among major American wireless carriers in overall customer satisfaction, although this may be a somewhat dubious honor since most U.S. wireless carriers have seen their satisfaction score fall over the past year. according to the ACSI, Sprint is leading the pack with a satisfaction score of 71, followed closely by Verizon at 70, and AT&T and T-Mobile, which both scored 69 on the survey. AT&T was the only major wireless carrier to see its ratings increase year-over-year as its 69 score represented a 4.5% increase from the 66 score it recorded in 2011. What’s more, it seems that subscribers at small carriers were significantly more satisfied than subscribers at the big four, as all other wireless carriers had an aggregate score of 76 on this year’s survey.

    And finally, Verizon’s FiOS fiber optic service led all subscription television services in the latest ACSI in customer satisfaction with a score of 72. FiOS was the only subscription TV service to top 70 on the latest index and was trailed by the DISH Network, which had a score of 69, and by AT&T’s U-Verse and DirecTV, which each had scores of 68. Charter Communications had the lowest customer satisfaction score among subscription TV services at 59, while Comcast had the second-lowest score at 61.

    Overall, the ACSI creates customer satisfaction indexes for 10 economic sectors consisting of more than 200 companies. Each company’s ACSI is based on a sample of at least 250 customer interviews, and the ACSI conducts more than 65,000 customer interviews each year.

    Brad Reed covers Google, wireless carriers and mobile applications for Network World. be sure to check out Google Reed-er, a blog filled with his ramblings on Google and whatever else he feels like discussing. Follow him on Twitter at @bwreednww.

    Read more about anti-malware in Network World’s Anti-malware section.

    Apple dominates other smartphone vendors in consumer satisfaction


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      Posted by admin - May 15, 2012 at 10:01 am

      Categories: Technology   Tags: , ,

      Developers: an Android 2011 Retrospective – SlashGear

      Things Id like to see from the Android Community (Google, Carriers & Devs)

      1. please, please !! spend more money on advertisement and making your products known !! everywhere I look there’s apple products, from movies, to commercials to news programs, apple apple apple !! I’m sick of it.¬† why are there so many products (LG G-Slate) that are completely unknown to the average consumer?¬† wanna know why the iPad sells so well, because people know about it. wanna know why the Kindle fire outsold all other Android tablets combined, because people know about it.

      2. make beautifully designed products so they are as appealing as any iDevice. all you ever hear from apple fan boys is how “ugly” Android phones are, they don’t give squat about how underpowered and restricted their iPhones are, all they care about is how beautiful a device it is.

      3. FIX THE ANDROID MARKET, its a mess !! why is there no way of knowing when NEW apps hit the market? why is there no “New” tab so I can skip past all the old apps that have been sitting there for months. ALSO fix the search feature of the Market which is a disgrace and never returns the results you’re looking for but instead returns results for apps that have NOTHING to do with what you’re looking for.

      4. Devs need to make sure their apps work as advertised and work with all devices. absolutely NO EXCUSE why the newest Android phones can run the most recent apps. !!

      5. stop the abuse !! (cough cough Gameloft) people pay for their games and are then asked for more money to “continue” playing–outrageous amounts like up to $200 for Gameloft games.

      Developers: an Android 2011 Retrospective – SlashGear


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        Posted by admin - January 14, 2012 at 8:00 pm

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        App makers scramble to beat Christmas deadline : News-Record.com : Greensboro & the Triad’s most trusted source for local news and analysis

        On Christmas morning, millions of people will unwrap new iPads, iPhones and iPod Touches — and immediately start downloading games and other applications for them. It is the biggest day of the year for app sales, which can mean big money for developers.

        That is, if they manage to get their apps through Apple’s review process and into the App Store before everyone at Apple goes on vacation.

        Each year around Christmas, Apple stops accepting app submissions and updating its store for a while. this year the shutdown starts Thursday and runs for eight days.

        In the weeks leading up to the cutoff, developers often pull all-nighters so they can get their work to Apple in time.

        ”There’s a mad scramble for developers," said Marc Edwards, lead designer at Bjango, an Australian app maker. "In terms of money, it can be a really big deal."

        It is hard to begrudge Apple for wanting to give its employees a break. but the App Store freeze at Christmas, and the crunch time leading up to it, underscore Apple’s power in the world of mobile apps and the lengths developers are willing to go to meet its demands.

        In short, Apple is a powerful gatekeeper, and for more than a week it is keeping the gate closed.

        ”If you are a developer and want to sell an app for the iPhone, you have to go through Apple," said Charles S. Golvin, an analyst at Forrester Research who tracks the wireless industry.

        ”That’s not true of Android or most other outlets," he added. "I can’t think of another company that has such a dominant lock on the channel to sell to an audience."

        Android, the smartphone software made by Google, has the second-biggest app economy after Apple. And it does not have Apple’s stringent and sometimes inscrutable board of testers and reviewers, who can reject any app that, in their judgment, does not meet the company’s technical or content standards.

        Android developers can sell their apps through a variety of third-party outlets like Amazon.com and GetJar, as well as the Google-run Android Marketplace, which is happy to accept new apps any day of the year.

        But developers say that although Android phones are now bigger sellers than iPhones, it is still more lucrative to build apps for Apple products.

        The stakes are higher than ever this year because AT&T is no longer the only carrier in the United States selling the iPhone, so there are more potential customers. Apple declined to comment on the App Store freeze.

        Bryan Duke, a part-time app developer in Las Vegas, has seen firsthand how much of a difference one day can make.

        One of his apps is an air hockey game that costs 99 cents and usually averages about 300 downloads a day. but on Christmas Day last year there were 1,834. Apple keeps 30 percent of the revenue.

        ”It’s typical to see a jump on any major holiday, but Christmas is the biggest one," Duke said. "I’m certainly hoping for a nice big Christmas bump this year."

        Flurry, a mobile analytics firm, estimated that from Dec. 23 to 26 last year, 240 million applications were downloaded to Apple mobile devices, or about 20 percent of the total downloads for the month.

        The promise of a Christmas bonanza was enough to motivate David Barnard, the founder of App Cubby, a developer in Austin, Texas, to jump into creating a notifications app, just days before the deadline.

        Barnard and his small team have built apps like Tweet Speaker, which reads Twitter messages aloud, and Mirror, which turns the iPhone screen into a mirror with the help of the front-facing camera.

        ”If we can get that snowball rolling and get it right, we can ride the momentum," he said. "We’re going to give it a shot."

        John Shahidi, chief executive of RockLive, a mobile application developer in Los Angeles, said his company started working on a soccer game in August, with an eye toward Christmas.

        ”We needed the extra time as insurance to make sure that we are visible in the App Store and have time for any updates," he said. Inevitably, though, there was a rush at the end. "I can’t tell you the last time I’ve slept eight hours," he said.

        Although RockLive’s app, called Heads up, sailed through Apple’s review process and went on sale this month, Shahidi said he was keeping an eye out for any bugs or problems that might require a software update. Fixes also need to be submitted before Thursday to have a chance of clearing Apple’s hurdles in time.

        Otherwise, a flawed application could lead to bad user reviews in the App Store, causing sales to suffer.

        It is not just the smaller developers that are hoping to cash in on the Christmas rush. Big software makers, which have more flexibility in pricing, develop strategies like putting some applications on sale and pushing out fancy new ones to attract downloads.

        Electronics Arts, the giant game company that sells titles like Tetris and The Sims for Apple devices, said it was offering 36 new games and updates for the holidays, including The Sims FreePlay.

        Steven Stamstad, vice president for global marketing at the company, said it starts planning 18 to 24 months in advance to make sure it capitalizes on the season.

        Stamstad compared the company’s preparations to the way the movie studios planned for summer blockbusters. "we do a considerable amount of planning in terms of development, launches and putting items on sale," he said.

        Some developers simply prefer to avoid the nail-biting stress of trying to get into the store before the shutdown, then hoping nothing goes wrong and that their app gets noticed amid the hundreds of other new ones flooding the market.

        ”In my experience it’s a good thing to avoid launching at Christmas, because a lot of the big companies are launching games," said Oliver Cameron, who is working on an address book application called Everyme. "It’s easy to get drowned out in the store."

        Instead, Cameron said he planned to wait until the relative quiet of early January.

        App makers scramble to beat Christmas deadline : News-Record.com : Greensboro & the Triad’s most trusted source for local news and analysis


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          Posted by admin - January 1, 2012 at 9:00 pm

          Categories: iPod, iPhone, Xbox 360   Tags: , , ,

          Apple’s iOS crushes Android’s mobile platform reach

          “Blah, blah, blah” is the sound of analysts, bloggers and reporters sounding off about how Android handsets outsell iPhone — true Google’s OS is like Pac-Man gobbling smartphone market share. but cell phones are but one category among several vying to become the PC’s platform successor. By that measure, at least in the United States, iOS’ reach exceeds Android’s by more than 59 percent, according to ComScore on “connected media devices” — what I have longed called cloud-connected mobile devices.

          ComScore measured the U.S. “unduplicated” install base of Android and iOS devices — 23.8 million and 37.9 million, respectively. Apple claims to have shipped more than 100 million iOS devices — iPads, iPhones and iPod touches — but that’s globally, and not all may still be in use. Assuming ComScore’s methodology is accurate, install base is a good measure.

          “These data clearly illustrate the Apple ecosystem extends far beyond the iPhone,” Mark Donovan, comScore senior vice president of mobile, says in a statement. that finding is hugely important for Apple building out iOS as a broadly appealing platform for consumers (or businesses) to buy into and developers to create applications for.

          “Though it’s frequently assumed that the Apple user base is composed of dedicated Apple ‘fanboys,’ there’s not a tremendous amount of overlapping mobile device access among these users,” Donovan adds.¬†Surprisingly, ComScore found that only 4 million people with access to iOS — that’s 10.5 percent — use more than one device running the platform. “This of course has significant implications for the developer community as they consider the market potential in developing applications for different mobile platforms,” Donovan emphasizes.

          The significance is two-edged. for developers, ComScore’s findings suggest that the iOS platform has broad consumer appeal — that the market isn’t just a bunch of Mac wonks. However, the data also suggests there is not much device overlap, which negates theories about “halo” sales where iPhone owners buy iPad or visa versa. Based on my trips to local Apple Stores here in San Diego, the little overlap scenario is tough to believe. I’ve observed hundreds of iPhone users buying iPads, for example.

          My observations sync with other ComScore data. the analyst firm found that 27.3 percent of iPhone users own iPads. By comparison, 17.5 percent of BlackBerry users and 14.3 percent of Samsung smartphone owners have iPads.

          Looking at ComScore’s data differently than presented in its release, there is a strong correlation between smartphone and iPad ownership. for example, 47.3 percent of iPad owners are ages 25-44. Among the same age segment, 49.5 percent also have smartphones. Among 13-24 year olds, 22.8 percent have iPads and 23.3 percent have smartphones.

          Despite ComScore’s using its data to dispel any Apple fanboy myths, the strong correlation between smartphones and iPads shows the broader platform potential — if Apple and its developers provide a compelling experience among iOS devices.

          In October 2009, I asserted that “Apple cannot win the smartphone wars,” which clearly is evident now with Android’s huge sales surge during 2010. However, as I wrote in August last year: “Apple can still win the mobile platform wars, but it won’t be easy.” As I explained then:

          Competition may be just what Apple needs to stay the course and navigate past pirates looking to snatch its mobile platform booty. from a purely platform perspective, iOS is the most appealing choice. Developers get a single ecommerce-capable platform for their applications, and consumers (or businesses) get mobile products developed end-to-end from one company. Applications can run across iPad, iPhone and iPod touch, too — another compelling benefit. However, Google is building the stronger, sustainable ecosystem around a mobile operating system. Google’s only big problem is fragmentation.

          If anything, Android fragmentation is worse now than last summer, with different versions for smartphones (2.x) and tablets (3.x). still, Google is activating 350,000 Android handsets per day — that’s 31.5 million per quarter, or nearly twice as many iPhones as Wall Street analysts predict for Apple’s fiscal 2011 second quarter (the company announces earnings tomorrow).

          For now, Apple has a clear platform reach lead — in the United States, at least — and that means we’ll be hearing “blah, blah, blah” from the Apple fan club of analysts, bloggers and reporters in praise of iOS for the rest of the week (I only opened with Android fan club “blah, blah, blah” to raise your blood pressure).

          Quick question: do you own iPad and iPhone? Please answer in comments and explain why you have two (or, gasp, more) iOS devices.

          Apple’s iOS crushes Android’s mobile platform reach


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            Posted by admin - August 25, 2011 at 6:00 am

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